Service Sales Representative / Customer Advocate

If you have industrial sales, parts sales, equipment sales or service management experience, this is a career you need to explore. 

Please click apply or email your information to: excelchester1@workrocket.com 

Why you should take advantage of this career: 

• Strong Compensation – $80,000-$85,000 annually DOE (base salary plus commission) 
• Excellent benefits – Multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays 
• High market share – Freightliner is one of the most popular brands of trucks on the road; and when those trucks need parts, Excel has it!  With this kind of high demand, you will always be busy and will financially benefit from the volume of business. 
• Company growth and advancement – The organization has doubled in the last 3 years and continues to grow rapidly.  Because of this growth, you can expect a long-term career here and potential for advancement into a higher-level management role down the road.  Over half the managers were promoted from within. 
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens. 
• Family-owned – Get to know the owners of the company!  See how active we are within the organization and how much they care about their employees. 
• Territory – South Richmond down to Chester. Very minimal overnight travel if at all.  
• Perks – Cell phone, laptop, and car allowance provided. 

Duties and Responsibilities: 

• Develops a business plan and sales strategy for our market leveraging our dealerships strength (Service, Parts, Body, Trailers & Sales) that ensures the attainment of company sales goals and profitability.  
• Develops new and strengthens our existing customer relationships. Actively marketing the solutions that our dealership can offer its Fleet customers. Coach and educate customers on digital tools and features available to them (Detroit Connect, Service Tracker, Smart Source app. etc.).  
• Coordinate Service work coming into the shop with the Service Manager and other departments.  In tandem with our Dealership’s departments, communicates and follows-up supporting the best Customer experience.  
• Communicate across all departments our customer opportunities and will provide solutions. This forum will include monthly management and department meetings. 
• As our Fleet Customers’ needs evolve and opportunities develop, this role will coordinate communications with our management team.  
• Daily coordination and communications with take place with the dealerships Service Manager and all department managers as needed. Act as a liaison with our manufactures regarding Service support bulletins, active recalls, and programs for our dealerships. Report to the service manager on progress of issues that are resolved or pending. 
• Assists our Fleet Customers with repairs outside of our Excel Dealership network. Partners with Service departments across our Freightliner national network to expedite repairs. Extending network support to our customers that includes timely communication updates, repair of the truck/uptime and positively impacting the customers experience as their point of contact during the repair cycle.  

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.