Warranty Administrator

Imagine a top-paying warranty opportunity with monthly performance bonuses, better hours and less headaches!  This is your opportunity to make more money and experience a better overall work environment in a fun, family-owned dealership.   

Excel Truck Group is seeking a Warranty Administrator for their Roanoke, VA location. Join an established dealer that has been in business since 1981 and has over 800 employees with 10 locations serving the mid-Atlantic market. 

If you have warranty administration experience (automotive, truck, or heavy equipment), they want to hear from you. 

If you have been an automotive warranty administrator and are ready to make a transition to a lower pressure environment, this could be the position you are looking for.

Why you should join the Excel Truck Group Team: 

• Top industry compensation starting between $55,000 – $70,000/year, depending on experience. Plus, performance-based bonus structure.
• Excellent benefits for Full Time role – Multiple health plans to choose from with great coverage, dental, short, and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays. 
• High market share – 40% of trucks out on the road are Freightliners, and when those trucks need parts, Excel has it!  With this kind of high demand, you will always be busy and will financially benefit from the volume of business. 
• Training – Enjoy hands-on learning and get training on Freightliner equipment, the components of the trucks, as well as the computer parts system. If you are coming from an automotive background, no worries!  You will learn everything you need to know about these heavy trucks to be successful in your new role. 
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, 
• Christmas parties, and trips to Busch Gardens. 
• Family-owned – Get to know the owners of the company!  See how active they are within the organization and how much they care about their employees. 

Essential functions: 

• This position is responsible for the preparation, coding and submission of all Manufacturers’ warranty claims in a timely manner.   
• Understands and ensures compliance with all manufacturers and vendor policies and warranty procedures and insures proper documentation on all claims. Also, assists the service department in answering phone calls when necessary.  
• Follows up on payment of outstanding claims, not to exceed 60 days. 
• Reviews warranty chargeback’s with service manager; resubmits rejected or underpaid claims if applicable with correct documentation.  
• Follows-up on parts that tested serviceable by the manufacturer with service manager.  
• Notifies customer immediately for payment if chargeback reflects a non-warrantable failure.   
• Keeps abreast of all warranty policy and product changes to maintain effectiveness in this role. 
• Provides warranty update information to service staff and technicians as needed.  
• Ensures that all warrantable repairs are documented, technicians’ comments are descriptive and precise and that the allotted time is noted prior to submission for closing.          
• Files and retains all warranty service records as required by the manufacturers and component suppliers.  
• Attend all Service Staff meetings as required. 
• Must be able to understand, communicate, and evaluate all manufacture Warranty guidelines, approval processes and policies.  
• Must have strong problem-solving skills and have good written and verbal communication skills. Working proficiency of Microsoft office and Outlook. ADP experience is ideal. 
• Able to embrace our Safety Culture, commitment to Elite Support and our company’s policies.  
• Willing to perform all other related duties as assigned to support our dealership and our customer. 

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.