Director of Parts & Service – Heavy Equipment

Imagine a more lucrative, director-level leadership career with a high performing heavy equipment dealership group that is already at the top of their industry. Experience greater pride and personal satisfaction as you help locations with an already high market share grow even more providing you incredible income potential. 

Excel Equipment, Virginia’s premier CASE construction equipment dealer, is seeking a Director of Parts and Service – Heavy Equipment to join their team in Roanoke, VA. 

If you have at least 10 years of experience in heavy equipment parts or service management OR at least 10 years of experience in a product support role for a heavy equipment related manufacturer, Excel Equipment wants to hear from you. 

In this critical role, you will lead and support our Excel Equipment Parts & Service team to provide industry leading product support and service. You will work closely with our Branch Management team to achieve maximum profitability and growth in line with our company’s vision and values, as well as  establish plans and strategies to expand the customer base in the heavy equipment Parts & Service area. 

Why join the Excel Equipment team: 

• Industry-leading compensation: Starting between $125,000 – $140,000/yr 
• Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays. 
• Stability – Excel Equipment sells and supports CASE, a leading manufacturer of construction and heavy equipment. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market. 
• High visibility role: You will be reporting directly to our Vice President and working alongside various other departments. Your hard work will never go unnoticed.  
• Family-owned – Get to know the owners of the company!  See how active they are within the organization and how much they care about their employees. 
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens. 

Essential duties/responsibilities: 

• Manages our Branches Parts & Service teams in every step maximizing the repair process for our customers. Develops a business plan and strategy for our market leveraging our Parts and Service Departments strengths that ensures the attainment of company sales goals and profitability.   
• Responsible for the profitability and growth of each Branch in our network.   
• Act as a liaison with our manufactures regarding all service support bulletins, notices and programs for our dealerships.   
• Develop new and strengthen our existing customer relationships. As a primary point of contact for our dealership’s key Fleet customers.   
• Maximizing the flow of repair orders within the Service department and effectively working closely with our Parts department to ensure timely and efficient results. Empowers the Branches to maximize service and support for our customers.  
• Communicate across all departments our customer opportunities and will provide solutions. This forum will include monthly management and department meetings.  
• As our Heavy Equipment customers’ needs evolve and opportunities develop, this role will coordinate communications with our management team.   
• Lead by example and embrace our Elite Support principles and our Company’s commitment to Safety.     
• Report to the Senior Leadership regarding progress on issues that are identified, pending or resolved.  
• Ensure that our dealership’s Technicians are properly trained and that necessary certifications are maintained and updated appropriately.   
• Adheres to all company policies, procedures, and business ethics codes.   

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.